Easy Management of 1,000 Seminars

CSC Deutschland Akademie GmbH was founded in 1992 as a 100-percent subsidiary of CSC Ploenzke AG and is a service provider in the Human Capital Management sector.

The company offers its services across the whole of Germany from its locations in Hamburg, Wiesbaden and Munich. The Academy has a permanent staff of around 100 trainers and consultants and also has a CSC-internal and external network of around 200 trainers and consultants. The company focuses on the following fields of business:

Human Capital Strategy

Personnel Development Services

Organizational Change Management

Competency Development

A company wanting to be competitive in today's business world needs all event and customer information at its fingertips at all times and in up-to-date form. With an increase in the number of events and customer contacts, incompatible stand-alone solutions are no longer feasible - and cause errors and higher process costs. To avoid this, it is necessary to create a standardised event and customer information system that manages all data in one system, creates high transparency and provides rapid evaluations.

Decision-making and selection process

In the Lotus Notes & Domino Catalog, the Academy came across the GEDYS standard software. It quickly became clear that GEDYS Seminar and GEDYS Sales Manager met all the basic requirements of the customer specification. However, the company was also discussing the further extension of the existing SAP system and a stand-alone solution.

In a workshop, the future users drew up an extended catalog of requirements. The following criteria were discussed:

Process coverage and optimization

Data integration

Notes compatibility

Option of enhancement

Benefit for every user

Because of the high employee acceptance with regard to user friendliness and the flexible option of data integration from the legacy systems SAP and AGVIP, the company then chose GEDYS Seminar and GEDYS Sales.

GEDYS implementation with customer-specific modifications

The expertise for defining the professional event business and efficient sales processes was provided by CSC Deutschland Akademie. Combined with the knowledge about technical module definition offered by a committed GEDYS employee, a solution was developed that largely met the ideal requirements.

A few customer-specific modifications were made to the defined function standards. Because of the processes involved, it was necessary to modify forms, documents and views, among other things, to the specific requirements. Individual data fields were also added to the forms, to enable additional information to be entered and evaluated. To simplify start-up, all data from the legacy systems was imported into the GEDYS applications. The legacy systems were fully replaced after a project lasting four months.

Productive working with GEDYS Seminar and GEDYS Sales

GEDYS Seminar is used to handle all seminar-related business. Each year, the Academy manages more than 1,400 events with the related dates, rooms, participants and trainers. With GEDYS Sales, all employees have a tool that enables them to access current customer information. The transparent and simple storage of customer communications such as offers, letters, visit reports, emails or telephone notes provides added value that employees appreciate.

GEDYS Seminar and GEDYS Sales run on a Domino server in the headquarters in Wiesbaden. The data is replicated at regular intervals on three other servers in the branches, to ensure standardised distribution of data. In addition, this significantly improves the access times in the branches.

In the second expansion phase, the GEDYS Seminar module was connected to the company's website. The current seminar and event data is thus available to everyone on the internet. In addition, protected access is available for customers for which we provide "Managed Training Services".

Objectives achieved

By streamlining its processes and avoiding data redundancy, CSC Deutschland Akademie has achieved its most important objectives. The high degree of employee acceptance also ensured rapid use across the board. An ongoing improvement process means that the GEDYS implementation is continuously enhanced and adapted to new requirements.

The current maturity of the process and application landscape provides CSC Deutschland Akademie with a platform to anchor the topic of "training outsourcing" more firmly in the market.