ETOS GmbH is a specialized EDP consultant for the industry sectors shoes, sport and textile. In cooperation and interexchange with the trade industry ETOS has been developing high performance ERP systems on the basis of the most modern technologies and development environments since 1997. Individual solutions and constant adjustments to the status quo of technical development are reasons for their market leading position with modern windows based data processing solutions in the above named industry sectors. ETOS customers are the biggest shoe and sport chains as well as numerous installations at small and medium sized companies.

To arrange customer and complaint management in an optimal way

 Challenges

No central address data of customers, suppliers and prospects

An overview of all activities of a business partner‘s activities was lacking

Information was saved locally

Knowledge centralized and withheld by superiors

HelpDesk was unstructured

Insufficient Mailing functionality

Results

Implementation of Lotus Notes as a Groupware platform and GI7 Sales/Service

Overall view of a customer file

Efficient complaint management

Integrated Unified Messaging prevents media breaks

Efficient supporting of sales and marketing activities

"The fact that the information is always available without any redundancies and media breaks helps us to act successfully."

Jörg Frommann, CEO