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CRM specialist presenterar sitt CRM för samarbete och mobilitet i hall 2 monter B20
Petersberg, 23. Februari 2010 - På årets CeBIT i Hannover 2 - 6 Mars, kommer GEDYS IntraWare, den europeiska marknadsledaren för CRM-lösningar baserade på Lotus Notes, att visa sin banbrytande CRM Suite "GEDYS IntraWare 7", som fokuserar på 360 graders vy av kundrelationer. Den centrala punkten i denna presentation kommer att bli en ny modul och flera nya funktioner. Dessutom kommer bolaget att ge en exklusiv förhandsvisning på teknisk vidareutveckling av den kända CRM-lösningar.
"GEDYS IntraWare 7" makes it possible to centrally view all relevant activities and information for customer relations in real time and thus makes customer processes become efficient, consistent and transparent. For many companies the most important factor is to generate meaningful and reliable customer and behaviour profiles from big amounts of data. At the same time, the comprehensive overall solution including workflow applications supports internal business processes.
In order to meet those requirements, the new module "Analytics" offers extensive reporting and analysing functions for a professional management of customer relations. The new solution transfers the data from customer contacts, sales and marketing experience that have been gathered in the operative CRM system over long periods of time into detailed reports ("analytical CRM"). These analyses build the empirically reliable ground for decisions in marketing, sales and other customer related activities. "With the module ‘Analytics' we meet the demands of many managers who would like to analyse operative data from the CRM activities for the corporate management. Companies can thus learn from their success and measure the quality of their customer processes", explains Joachim Weber, CEO of GEDYS IntraWare.
Lately, the CRM system has been supplemented by a module for event management. At the CeBIT, GEDYS IntraWare presents with this module an effective tool for the planning, organisation and implementation of internal and external events, such as trainings for marketing and sales. The "Event Manager" offers, for example, configurable documents for various event types. It also makes it possible to search for and allocate available resources and thus simplifies the documentation, planning and performance of events. The solution combines functions for the complete management of addresses, tasks and activities, for the creation of invitation and mailing lists as well as for the management of acceptances and refusals.
"Furthermore, under the name of GEDYS IntraWare.next we will present in detail how we will focus the technological development of 'GEDYS IntraWare 7' with XPages. This will make our CRM suite become client-independent", says Ralf Geishauser, also CEO of GEDYS IntraWare GmbH.
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